The company will notify their Puerto Rican customers that relatives and friends are trying to reach them.

TAMPA BAY – AT&T said it is working around the clock to help the people of Puerto Rico recover from Hurricanes Maria and Irma.

The company has set up a website at att.com that will let anyone stateside, regardless of carrier, to register the cell phone number of a family member or friend who is an AT&T wireless customer in Puerto Rico. When the Puerto Rico-based customer’s cell phone connects to the AT&T network in Puerto Rico, the customer will be notified that their family or friends in the U.S. have been trying to contact them.

The family member or friend who registered will also be notified through email when additional service in Puerto Rico has been restored.

“We are committed to the restoration and recovery efforts for the people of Puerto Rico. With this website we are helping them reach family and friends in the U.S. as services restore,” AT&T Communications CEO John Donovan said. “Critical help has been arriving this weekend and more is on the way.”

Donovan went with one of the relief flights to San Juan to help assess damage and develop the recovery plans. The initial flights carried more than 20 generators to help restore communications as well as bottled water, food supplies and personnel. Satellite devices to support first responders in the hardest hit areas were also brought in, with hundreds more devices on the way. More flights and ships carrying communications equipment and supplies will arrive in the coming days.

Significant storm damage, power outages and flooding interrupted service throughout the region. AT&T officials said they have an action plan and are working to restore and maintain service where needed. Staging areas are set up and teams are in place to start deploying equipment as it arrives.

The company said it is also focused on network restoration in the U.S. Virgin Islands and will begin bringing additional resources there. A portable cell site is already setup near the airport on St. Thomas.

Through Sept. 29, the company said it is automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers in Puerto Rico and the U.S. Virgin Islands. AT&T is also extending payment dates for impacted AT&T PREPAID customers with voice and text service through Sept. 29.

AT&T | Puerto Rico | Hurricane Irma | Hurricane Maria | Tampabay News | Local News | TB Reporter

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